Let's keep in touch > FAQS Esta entrada también está disponible en: Español (Spanish) ¿Who can participate in this program? Any patient who is prescribed any of the products that participate in CelebrateLife. How long will it take to redeem the benefits? You can redeem your exchange in a participating pharmacy whenever you wish, as long as you have enough valid purchases needed as per the Exchange Table. Your purchases are valid and remain in your CelebrateLife account for 1 year after the date of the purchase. Is CelebrateLife a temporary promotion? This is a long-term program that seeks the patients’ welfare. If I don’t have a prescription form can I sign up for the program? If you do not have a medical prescription, it does not stop you from signing up for the program. However, the medical prescription is very important, We recommend that you consult your physician to obtain a prescription in order to begin talking the medication on the program. Can I send someone else to make purchases on my behalf? Yes. When you sign up, you can authorize a relative or caregiver. As long as this person gives the membership card number or the patient’s ID number, he or she can do your purchases/exchanges. May I ask a family member to claim the Exchange for me? Yes the person who has the membership card number or the patient’s ID number can claim the exchange. Do I have to renew my membership every year? No, membership renewal is not necessary. However, it is important to regularly update any change to your contact information, as we will be sending you confirmation of redemptions, communications of new benefits, etc. via email and / or SMS. Does the program work in another countries? Yes, it works in Central American countries, Dominican Republic, Trinidad and Tobago. What do I have to do if something happens to my card? You should call the CelebrateLife call center and ask for a new digital card to be assigned to your current account. What days and time can I redeem? The schedule to exchange will depend on the hours of operation of the participating pharmacy. Where can I request an exchange? The exchange can be done at any of the participant pharmacies, by giving the membership card number or giving your ID number exactly as you provided when signing upto the CelebrateLife and requesting your medicine with no cost. How long do I have to wait to redeem? You can claim your exchanges whenever you want, as long as you have enough tablets to make the Exchange according to the Exchange table. Your purchases will be available in the CelebrateLife program for a whole year since the date of the purchase. Can I transfer purchases to someone else? No, you can ́t transfer purchases to another person. Does my Account or membership card Expires? No it never expires, but the accumulated tablets have a one year expiration. Would I lose my accumulated tablets if I move to another country? No, you won’t lose any purchases, however, you must update your contact information by calling the call center or by accessing the program web site. You can continue using the same card at any of the participating pharmacies in that country. Please read the terms and conditions for the country where you are residing, as different terms and conditions may apply due to local regulation. If I became affiliated in another country. Do I have to replace the CelebrateLife account? No, you don’t need to replace it. If you are traveling, your account will work without any problem in the country ́s specific participating pharmacies. If you now reside in another participating country, simply update your profile you will be able to enjoy the CelebrateLife program benefits and your accumulated purchases can still be redeemed. Please read the terms and conditions of your country of residence, different terms and conditions may apply due to local regulations. What are operational and Educational notifications? Operational notifications are those aimed at reminding you to refill your prescription, and following your doctor’s instructions; as well as confirmation of any transaction done with your account.Educational notifications are those lifestyle tips and suggestions regarding your illness. How to change my notifications? You can adjust or remove any notification by logging in to your account and selecting “Subscriptions” in the left menu. You can also contact the Call Center and request for any adjustment. INFORMED CONSENT I, the undersigned participant of the Program according to the data included in this Regulation form (hereinafter the “interested person”)I GIVE MY INFORMED CONSENT TO:ASTRAZENECA CAMCAR COSTA RICA ANONYMOUS SOCIETY, with offices in San Rafael de Escazú, Plaza Roble Corporate Center, Los Balcones bulding, 3rd floor, legal entity identification number 3-101-504452 (hereinafter the “Responsible”)To store my data included in this ticket, in the database in charge of the Responsible: “AZ Patient Program”, of wich I declare to know of its existence, in order to participate in the “Celebrate Life Program” (hereinafter “The program”), further authorizing being to be contacted by any means for the purposes of the program and other types of comercial prospecting communications.I declare that I have been informed of the use and treatment that will be given to my data, that the primary recipient of this information will be responsible party himself, and this person may use treatment mangers, which I expressly consent to under the commitment of the responsible for draw up the relevant contracts with said third parties and that the data processing is guaranteed in accordance with national legislation, primarily that they will be processed by these third parties on behalf of and on behalf of the Responsible Party.I declare that I have informed of the possibility that I have to exercise my rights to access, rectification, deletion and cancellation to the physical address of the responsible, or to the email address customercare@celebratelifeprogram.com or contacto.oncologia@disfrutomisalud.com, that the responsible makes available for these purposes.I also understand that the data requested in in this form is a mandatory response to participate in the Program, as well as that the sole consequence of not indicating such data or granting this consent will be the impossibility of including myself as a participant in the Program. WHAT ARE THE BENEFITS OF CELEBRATE LIFE? Benefits you will receive are: free medicine, educational material about your specific medical condition, among others. New benefits will be added in the future. We communicate new benefits via email or SMS message. You may also review the Program benefits Here. ABOUT DISCOUNT AND BENEFITS When can I request an exchange? When you purchase the tablets required as specified in the Exchanges Table. How do I know if I can make an Exchange? You can:Call the CelebrateLife number and use the automated system(IVR) to check on your balance.Log in with your card number and password, and check your account.Additionally, if you provide an email or cell phone when signing up, you will receive messages informing Do exchanges have an annual limit? Please refer to the Annual Maximums Exchanges. These maximums have been defined according to the product dosage indications. How can I be sure that an exchange was properly applied? Every exchange will be assigned a registration code, which ensures that it was entered in the system. You can also inquire via the program call center or the program web siteSign up, to verify that your exchanges were registered correctly. REGULATIONS COSTA RICA GUATEMALA HONDURAS DOMINICAN REPUBLIC PANAMA EL SALVADOR Prepared by AstraZeneca CAMCAR Costa Rica S.A Centro Corporativo Plaza Roble Corporate Center, 5th floor, Escazú, San José, Costa Rica. Phone number: (506) 2201-3400. P.O. Box. 993-1220 Escazú. www.astrazeneca.com for AstraZeneca CAMCAR, S.A. For adverse event reporting, quality complaints or medical information inquiries, please click on the following link: https://contactazmedical.astrazeneca.com/ CC-9002/ November 2024